b1BANK is aware that Home Depot is investigating the theft of credit and debit card data from its stores. Initial investigation shows there is potential risk for transactions completed April 30 through August 24. This announcement is yet another example of why it’s always important to monitor your credit card and debit accounts.
While b1BANK uses sophisticated fraud-detection processes, we make every effort to be most effective in fighting fraud when we work with you.
b1BANK professionals recommend you monitor your account activity regularly. b1BANK provides multiple layers of security protection against fraud, including a Zero Liability Policy. To receive fraud protection under the Zero Liability Policy, you must notify us immediately of any unauthorized use.
Where can I learn more about the breach and Home Depot’s response?
Home Depot released a preliminary announcement that it is working with law enforcement and banking institutions like b1BANK to investigate some unusual activity. Check the Home Depot media center for updates.
How can I find out whether my card was affected?
At this time, there is no need for members to call b1BANK. If fraudulent activity is detected on your account, we will contact you.
Should I reset my PIN?
The investigation is open and has not confirmed whether PIN information was compromised. It’s a good practice to reset your card’s PIN periodically. Update your PIN at the ATM.
Should I cancel my card?
There is no need to cancel your card. b1BANK monitors accounts for suspicious activity and will notify affected customers.
If my card has been breached, will b1BANK reissue my card?
b1BANK has a highly sophisticated fraud detection team that is constantly monitoring account activity. If we determine your account is at risk, we will notify you and reissue your card(s).