COVID-19 Update

March 17, 2020 - Banking Center Information

We hope you are faring well as we all continue to do our part to “flatten the curve” of COVID-19 (coronavirus). As a continued effort to prioritize the health and safety of our clients and employees we will be making some adjustments in regards to lobby access. This is effective, Wednesday, March 18, 2020:

  • Banking Centers with a Drive-Thru

We will be serving our customers through our drive-thru lanes until further notice, and have extended our drive-thru services to include official checks, money orders, stop payments, and initiation of debit card disputes. 

If you would like to open an account, request a change order, or need to meet with a banker, please contact us at 877.614.7600 to schedule an appointment.

  • Banking Centers without a Drive-Thru

We will be serving our customers by appointment only until further notice. Please call 877.614.7600 to schedule an appointment.

To determine if your location has a drive-thru lane, please visit our locations page for specific banking center details.

Online Services

As a reminder, we have several options to access your account(s) outside of our banking centers:

  • Online Banking (If you aren’t currently enrolled you can enroll now, just click here.)
  • Mobile Banking App (Search for b1BANK – no spaces – in the Apple App Store or Google Play Market.)
    • Deposit checks, pay bills, transfer money, check balances and locate ATMs
  • Telephone Banking (877.471.2265)
  • ATM (Visit our locations page to locate an ATM near you.)
  • Live Chat – Available on our website during normal banking hours (Monday – Friday, 9 a.m. – 5 p.m.)

If you are directly or indirectly affected by COVID-19 (coronavirus) and need assistance related to your financial matters, please contact us.

We will continue to keep you updated.

As Always, we appreciate your patience during this time and thank you for being a b1BANK customer. 

  • COVID-19 Financial Assistance

    Our teams have developed services and products for both individual and business clients that may be experiencing financial strain caused by COVID-19. These services are offerered until May 31, 2020, and include but are not limited to:

    - Loan Payment Relief Options

    - Waiving Late Loan Payment Fees

    - Waiving CD Withdraw Penalties

    - Waiving Excessive Withdraw Penalties on Savings Accounts

    - Waiving Foreign ATM Fees (Up To $20 a Month)

    Please call 877.614.7600 to discuss your specific circumstances and options with a banker, or to schedule an appointment at your local banking center.

  • CARES Act and Paycheck Protection Program

    April 2, 2020

    Dear Business Owner,

    Congress recently passed the CARES Act, a significant portion of which is intended to help small businesses like your own maintain operations in the face of economic hardship while we as a country respond to the health challenges before us. We have been fielding calls from many of our clients expressing their interest in participating in the Paycheck Protection Program (PPP).

    While the Treasury Department has announced the PPP’s application opening of Friday, April 3, 2020, the Small Business Administration (SBA), will be responsible for administering the funds. b1BANK is an SBA lender for the 7(a) Loan Guarantee Program, and we have dedicated personnel ready to process your application with as much expediency as possible.

    However, the SBA has not yet to our knowledge finalized many of the program’s details. We cannot process the applications for the PPP until the details are worked out, distributed, and digested. When that occurs, we will be able to process your application. In the meantime I encourage you to reach out, if you haven’t done so already, and contact your banker so that he or she can make sure we, together, have done all we can do to give your company a head start. We stand eager to do our part.

    As a reminder, we as an institution are also prepared independent of the government’s efforts to assist you where we can in the form of interest-only options, deferments, and fee waivers. Should you need that assistance, please contact your banker directly or call 877.614.7600 for assistance.

    While we seek to help as many in our community as we can, we will prioritize our existing client base. Banking with us means something beyond dollars and short-term transactions; it means true partnership in good times and bad.

    Small businesses make the American economy special, a fact which will only prove truer as we get through this crisis and begin the process of rebuilding together.


    Jude Melville

    President & CEO